Returns Policy

At KISSACK APPAREL LTD, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return in accordance with the terms outlined below.

1. Company Information

Registered Company Name: KISSACK APPAREL LTD
Registered Address:
117 Cutler Road
Bristol
United Kingdom
BS13 8DZ

Email: payment@kissackapparel.com
Phone: +44 7360252161

2. Return Period

Customers may request a return within 30 days of receiving the item.

Requests made after this period may not be eligible for return unless required by applicable consumer protection laws.

3. Eligibility Requirements

To qualify for a return:

• The item must be unused and unworn

• The item must be in original condition

• All original tags and packaging must be included

• Proof of purchase (order confirmation or receipt) must be provided

We reserve the right to refuse returns that do not meet these conditions.

4. Non-Returnable Items

The following items may not be eligible for return:

• Items marked as final sale

• Personalized or custom-made products

• Undergarments or items not suitable for return due to hygiene reasons (if applicable)

Please review product descriptions carefully before purchase.

5. How to Request a Return

To initiate a return:

1. Contact us at payment@kissackapparel.com within 30 days of delivery.

2. Provide your full name, order number, and reason for return.

3. Wait for return authorization and instructions before shipping the item back.

Returns sent without prior authorization may not be accepted.

6. Return Shipping Costs

Unless the return is due to:

• A defective item

• An incorrect item shipped by us

Customers are responsible for return shipping costs.

We recommend using a trackable shipping method, as we are not responsible for items lost during return transit.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us within 7 days of delivery.

• Provide your order number and clear photographic evidence.

After review, we may offer:

• A replacement

• A refund

• Or another appropriate resolution

8. Refund Processing

Once we receive and inspect the returned item:

• Approved refunds will be issued to the original payment method.

• Processing times may vary depending on your bank or payment provider.

Original shipping fees are non-refundable unless the return is due to our error or required by law.

9. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again.

2. Contact your payment provider.

3. If the issue persists, email us at payment@kissackapparel.com.

10. Consumer Rights

This Returns Policy does not affect your statutory rights under applicable UK consumer protection laws.

11. Contact Information

For return-related inquiries, please contact:

KISSACK APPAREL LTD
117 Cutler Road
Bristol
United Kingdom
BS13 8DZ

Email: payment@kissackapparel.com
Phone: +44 7360252161

Customer Support Hours:
Monday – Friday
09:00 – 17:00 (UK Time)

We aim to respond within 24–48 business hours.