Frequently Asked Questions (FAQ)

Welcome to the KISSACK APPAREL LTD FAQ page. Below you will find answers to common questions regarding orders, payments, shipping, returns, sizing, and customer support.

If you cannot find the answer you are looking for, please contact us at:

📧 payment@kissackapparel.com
📞 +44 7360252161

Customer Support Hours: Monday – Friday, 09:00 – 17:00 (UK Time)

1. Orders & Payments

How do I place an order?

You can place an order directly through our official website:

https://kissackapparel.com

Select your desired item, choose the appropriate size and color, add it to your cart, and proceed to secure checkout.

What payment methods do you accept?

We accept secure online payments through trusted third-party payment providers. Available payment options are displayed at checkout.

All transactions are encrypted for security.

Why was my payment declined?

Payments may be declined due to:

• Incorrect billing information

• Insufficient funds

• Bank security restrictions

• Card authorization issues

Please contact your bank first. If you need assistance, contact us at payment@kissackapparel.com.

2. Order Confirmation & Tracking

Will I receive an order confirmation?

Yes. After placing your order, you will receive a confirmation email with your order details.

If you do not receive confirmation within 24 hours, please check your spam folder or contact us.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).

If you have not received tracking details, please contact us with your order number.

3. Shipping

How long does shipping take?

Processing time: 1–3 business days.
Estimated delivery:

• UK: 3–7 business days

• Europe: 5–10 business days

• International: 7–15 business days

Delivery times are estimates and may vary due to external factors.

Do you ship internationally?

Yes, we ship to selected international destinations where shipping services are available.

Customs duties and taxes (if applicable) are the responsibility of the customer.

4. Returns & Refunds

What is your return policy?

Customers may request a return within 30 days of delivery, provided the item is:

• Unused

• In original condition

• With original tags and packaging

Please contact us before returning any item.

How long does it take to receive a refund?

Once we receive and inspect the returned item, approved refunds will be processed to the original payment method.

Processing times vary depending on your bank or payment provider.

5. Sizing

How do I choose the correct size?

Please refer to our Size Guide page before placing your order.

If you are unsure about sizing, contact us for assistance before purchasing.

What if I ordered the wrong size?

If your item is eligible for return, you may request a return within 30 days and place a new order for the correct size.

Please review our Returns Policy for full details.

6. Product Care

How should I care for my garments?

We recommend:

• Washing at 30°C or as indicated on the label

• Air drying when possible

• Avoiding high heat on prints or delicate fabrics

Always follow the garment care label instructions.

7. Account & Security

Is my personal information secure?

Yes. We use secure encryption and trusted payment providers to protect your information. For full details, please review our Privacy Policy.

8. Company Information

Registered Company Name: KISSACK APPAREL LTD
Registered Address:
117 Cutler Road
Bristol
United Kingdom
BS13 8DZ

Email: payment@kissackapparel.com
Phone: +44 7360252161

If you require further assistance, please do not hesitate to contact us. We aim to respond within 24–48 business hours.