Shipping Policy

This Shipping Policy outlines how KISSACK APPAREL LTD processes and delivers orders placed through:

Website: https://kissackapparel.com

By placing an order, you agree to the terms described below.

1. Company Information

Registered Company Name: KISSACK APPAREL LTD
Registered Address:
117 Cutler Road
Bristol
United Kingdom
BS13 8DZ

Customer Support Email: payment@kissackapparel.com
Phone: +44 7360252161

2. Order Processing Time

• Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

• Processing begins after successful payment authorization and verification.

• During peak seasons, promotions, or holidays, processing times may be slightly extended.

Once your order has been dispatched, you will receive a shipping confirmation email.

3. Estimated Delivery Times

Estimated delivery timeframes (after dispatch):

• United Kingdom: 3–7 business days

• Europe: 5–10 business days

• International: 7–15 business days

Please note:

• Delivery times are estimates, not guarantees.

• Delays may occur due to customs clearance, carrier disruptions, or external factors beyond our control.

4. Shipping Fees

Shipping costs (if applicable) are clearly displayed at checkout before payment is completed.

We may offer free shipping promotions from time to time. Any such offers will be clearly stated on the website.

5. Tracking Information

Where available, tracking details will be sent to your email once your order has shipped.

If you do not receive tracking information within a reasonable timeframe, please contact:

📧 payment@kissackapparel.com

Please include your order number for faster assistance.

6. Customs Duties & Taxes

For international shipments:

• Import duties, taxes, and customs fees (if applicable) are the responsibility of the customer.

• These charges are determined by the destination country’s customs authorities.

We are not responsible for delays caused by customs processing.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If a shipment is returned due to:

• Incorrect address

• Incomplete information

• Failed delivery attempts

• Unclaimed packages

Additional shipping charges may apply for reshipment.

Please contact us immediately if you notice an error in your shipping details.

8. Lost or Damaged Shipments

If your order is:

• Damaged upon arrival

• Lost in transit

Please contact us within 7 days of the delivery date (or expected delivery date) and provide:

• Your order number

• Supporting photos (for damaged items)

We will investigate the issue and work toward an appropriate resolution.

9. Delivery Delays

While we strive to meet estimated delivery times, KISSACK APPAREL LTD is not liable for delays caused by:

• Shipping carriers

• Customs authorities

• Weather conditions

• High shipping volumes

• Events beyond our reasonable control

We will, however, assist customers in tracking and resolving delivery concerns.

10. Contact Information

For shipping-related inquiries, please contact:

KISSACK APPAREL LTD
117 Cutler Road
Bristol
United Kingdom
BS13 8DZ

Email: payment@kissackapparel.com
Phone: +44 7360252161

Customer Support Hours:
Monday – Friday
09:00 – 17:00 (UK Time)

We aim to respond within 24–48 business hours.